OUR PRIVACY POLICY

Last Updated: 11 September 2026

At Miles Expedition, we respect your privacy and take the information
you share with us seriously.

When you contact us, enquire about a holiday, request visa assistance,
make a booking or use our website, we may need certain personal
information to understand your requirements and provide the services
you have requested.

This Privacy Policy explains what information we may collect, why we
need it, how we use it, when we may share it and how we try to keep it
protected.

By using our website or sharing your information with Miles Expedition,
you acknowledge and agree to the practices described in this Privacy Policy.

Miles Expedition is a travel company providing domestic and international
travel services, including holiday packages, personalised travel
arrangements, honeymoon travel, hotels, flights, transfers, experiences
and visa assistance.

In this policy:

“Miles Expedition”, “we”, “us” or “our” means Miles Expedition.

“You”, “your” or “customer” means any person who visits our website,
contacts us, makes an enquiry, requests a service or makes a booking with us.

Depending on the service you request, we may collect information such as:

Personal information

• Full name
• Date of birth
• Gender, where required for travel arrangements
• Nationality
• Contact number
• Email address
• Residential or billing address
• Passport details
• Passport copy
• Visa-related information
• Photographs required for visa applications
• Travel preferences
• Emergency contact details
• Information about other travellers travelling with you

Travel information

Depending on your booking, we may collect:

• Travel dates
• Destination
• Flight details
• Hotel preferences
• Room requirements
• Transfer requirements
• Tour and sightseeing preferences
• Special requests
• Dietary requirements where relevant
• Accessibility requirements where relevant
• Frequent-flyer information, where required

We only ask for information that we reasonably need to provide or
arrange the requested service.

If you ask Miles Expedition for visa assistance, we may need to collect
additional information and documents required by the relevant embassy,
consulate, government authority or visa application centre.

This may include:

• Passport copy
• Previous visa information
• Passport photographs
• Address information
• Employment information
• Financial documents
• Bank statements
• Income-related documents
• Travel history
• Travel itinerary
• Accommodation details
• Invitation letters
• Insurance documents
• Application forms
• Other documents specifically required for the particular visa application

We use such information only for legitimate travel and visa-related
purposes, including preparing, submitting or supporting your application
where you have requested our assistance.

The information and documents required can vary depending on the
destination and visa category.

Sometimes you may make a booking for your family members, friends,
colleagues or other travellers.

If you provide us with someone else’s personal information, you confirm
that you have the authority or permission to provide that information
to us for the purpose of arranging the requested travel service.

Where appropriate, we may use that information in the same way as
described in this Privacy Policy.

We may use your information to:

• Respond to your enquiries
• Prepare travel quotations
• Understand your travel requirements
• Create personalised itineraries
• Process bookings
• Confirm flights, hotels and other travel services
• Arrange transfers and activities
• Provide visa assistance
• Communicate with airlines, hotels, DMCs and other suppliers
• Send booking confirmations
• Send travel-related updates
• Inform you about changes to your itinerary
• Provide customer support
• Process payments and refunds
• Handle cancellations and amendments
• Maintain booking and accounting records
• Prevent fraud or misuse
• Improve our services and website
• Respond to complaints or requests
• Meet applicable legal, regulatory and accounting requirements

We do not collect personal information simply because we can. We collect
and use information where it is reasonably necessary for the service you
have requested or for legitimate business, legal or operational purposes.

Travel arrangements cannot usually be completed without sharing certain
information with the companies providing the actual services.

Depending on your booking, we may share relevant information with:

• Airlines
• Hotels and resorts
• DMCs and local travel partners
• Tour operators
• Transport and transfer companies
• Cruise companies
• Activity and excursion providers
• Travel insurance providers
• Visa application centres
• Embassies and consulates
• Government or immigration authorities
• Payment service providers
• Technology/service providers assisting us with our operations

We only intend to share information that is reasonably required for
the relevant service.

For example, an airline may need your name and passport details, while
a hotel may need your name and booking details.

When you request visa assistance, your documents and personal information
may need to be provided to the relevant embassy, consulate, visa application
centre, immigration authority or government department.

Once information is submitted to such authorities, their own privacy
practices, procedures and legal requirements may apply.

Miles Expedition does not control how an embassy, consulate or government
authority independently processes information submitted to it.

Payments may be processed through banks, payment gateways or other
authorised payment service providers.

Where possible, Miles Expedition does not need to store your complete
card details.

Payment providers may collect and process payment information according
to their own terms and privacy policies.

We may retain transaction information such as:

• Payment amount
• Payment date
• Transaction/reference number
• Payment status
• Booking information
• Refund information

This may be required for accounting, reconciliation, customer support
and legal purposes.

When you visit our website, certain technical information may be collected
automatically by our website, hosting provider, analytics tools or other
technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visit
• Referring website
• General website usage information
• Technical information necessary for website security and performance

This information may help us understand how visitors use our website,
improve performance and identify technical or security issues.

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website
remember certain information and understand how the website is being used.

We may use cookies for purposes such as:

• Website functionality
• Remembering preferences
• Website performance
• Analytics
• Security
• Understanding visitor behaviour
• Improving our website and services
• Marketing, where applicable

You can control or disable cookies through your browser settings.
However, disabling certain cookies may affect some website functionality.

Third-party services used on our website may also use their own cookies
or similar technologies.

If you contact us or become a customer, we may communicate with you
through channels such as:

• Email
• Phone
• WhatsApp
• SMS
• Other communication channels you have provided

These communications may include:

• Booking information
• Travel updates
• Visa updates
• Important service information
• Offers
• Travel inspiration
• New destinations
• Promotional communications

We do not want to unnecessarily fill your inbox or phone with irrelevant
communication.

Where applicable, you may request to stop receiving promotional
communications from us.

Please note that transactional or service-related communications,
such as booking confirmations, payment information, visa updates or
important travel notifications, may still be sent when necessary.

If you voluntarily provide us with a review, testimonial, photograph,
video or other feedback, we may use it for our business, website,
social media or marketing purposes where permitted and appropriate.

We will not assume that simply because something appears on your personal
social media account, we automatically have unrestricted rights to use it.

If we wish to use customer content in a way that requires your permission,
we may request your consent.

Our website may contain links to third-party websites, including:

• Airlines
• Hotels
• Visa application centres
• Government websites
• Payment providers
• Travel partners
• Social media platforms
• Other travel-related websites

Once you leave the Miles Expedition website, that third party’s own
privacy policy and terms may apply.

We are not responsible for the privacy practices or security of websites
that we do not control.

We recommend reading their privacy policy before submitting personal information.